Questions about your new Bike? Start here

Setting up a new pedal bike is an exciting process! Here are some common FAQs to guide you through it:

1. What are the first steps after unboxing my bike? 

• Carefully remove the bike and any loose components from the box. Cut zip ties and remove protective packaging, being careful not to damage the frame or components. You'll typically find the handlebars, saddle, pedals, and wheels packaged separately.
• Check for any small parts that might be attached to the packaging before discarding it.
• If your bike has a dropper post or a battery, follow the manufacturer's instructions for insertion/installation. 

2. How do I install the handlebars? 

• Untangle any cables and remove the stem faceplate.
• Position the handlebars in the center of the stem and adjust to your preferred angle. Some stems have specific clamp orientations, so check for those.
• Reinstall the stem faceplate, threading in the bolts by hand initially.
• Tighten the bolts with a torque wrench, following the torque specification written on the stem. 

3. How do I install the front wheel? 

• Remove any protective packaging and hub protectors from the wheel.
• Identify whether your bike has a thru-axle or a quick-release system.
• For thru-axle: If the axle is already attached to the fork, unthread and remove it first. Then, carefully insert the wheel, aligning the brake rotor with the caliper. Slide the axle through the hub and tighten.
• For quick-release: Tighten the nut on the quick-release axle until you feel resistance when closing the lever. Ensure the wheel is secure and not loose. 

4. How do I install the pedals? 

• Pedals are specific to the left and right crank arms; they are usually marked with "L" and "R".
• Apply a small amount of grease to the pedal threads.
• For the right pedal: Thread it in clockwise and tighten with a pedal wrench or Allen wrench.
• For the left pedal: Thread it in counterclockwise and tighten.
• Be careful not to overtighten and avoid cross-threading. Seek assistance from your local bike shop if you have any difficulty. 

5. How do I adjust the saddle height? 

• Measure your inseam (distance from the floor to your crotch while standing with feet shoulder-width apart).
• Loosen the seat clamp and adjust the seat post height.
• A good starting point for saddle height is where your heel can barely touch the pedal with your leg fully extended.
• Test for proper fit by sitting on the bike and placing your foot on the pedal at the bottom of the stroke; your leg should be nearly fully extended with a slight bend in the knee. 

6. How do I adjust the handlebar height? 

• Determine the appropriate stem length for your torso length.
• Adjust the number of spacers on the steerer tube to raise or lower the handlebars.
• Consider the type of handlebar that best suits your riding style and preferred riding position. 

7. How do I inflate the tires? 

• Use a pump with a pressure gauge and locate the recommended tire pressure on the tire sidewall.
• Remove the valve cap and securely attach the pump to the valve.
• Pump the tire to the desired pressure.
• Detach the pump and replace the valve cap. 

8. How should I check the brakes before riding? 

• Check that the brake levers can be squeezed firmly and don't touch the handlebars.
• Ensure that the brake pads don't rub against the rims or rotors when the wheels are spinning freely.
• For rim brakes, check that the wheel is mounted correctly and the caliper and pads are properly aligned.
• For disc brakes, check that the rotor is true. 

9. How do I check the drivetrain? 

• Ensure the chain is lubricated and the drivetrain components (chain, chainrings, derailleur(s), cassette) are clean.
• Shift through the gears to check for smooth and predictable shifting.
• If you have electronic shifting, ensure the batteries are charged. 

10. What are some important things to remember before the first ride? 

• Perform a full bolt check, ensuring all bolts are tightened.
• Check the gears to make sure they are set up correctly.
• Verify that the brakes are routed correctly and are working properly.
• If your bike has suspension, set it up according to the manufacturer's recommendations.
• Consider carrying essential tools, like a multi-tool, tire levers, a spare tube or patch kit, and a pump.
• Enjoy your ride!